Course Overview

A Dispute Resolution qualification is typically designed to develop competency in managing and resolving disputes outside of traditional legal processes, such as litigation. Dispute resolution qualifications emphasize alternative dispute resolution (ADR) methods, including negotiation, mediation, arbitration, adjudication, and conciliation.

Course Duration

• Non-credit bearing Short Courses/Workshops: 2 days
• Credit Bearing Certificate: 4 days

Specific Outcomes

• Contextualise training within the legislative framework.
• Describe the role and function of a dispute resolution agency and the jurisdiction of the Labour Court in terms of training legislation.
• Prepare a conciliation process for a dispute referred by a party to training agreement.
• Conduct a conciliation process to resolve a dispute referred in terms of training
legislation.
• Evaluate the conciliation process and outcome.

Modules Covered

• Module 1: Introduction to Dispute Resolution
• Module 2: Negotiation Theory and Practice
• Module 3: Mediation Skills and Processes
• Module 4: Arbitration Procedures
• Module 5: Legal and Ethical Frameworks in ADR
• Module 6: Conflict Management in Specific Contexts
• Module 7: Communication and Emotional Intelligence
• Module 8: Case Studies and Practical Simulations
• Module 9: Research and Reflective Practice